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Apr
27
Email system issues
Posted by Fabrice Semti on 27 April 2017 10:41 AM

Dear Customers,

our mail server mail.rapidhost.co.uk - or in some costumer's case the server might be known as mail.<yourdomain>.co.uk currently experiencing issues for incomming emails.

We are working on resolving the issue, and will keep you updated.

Please kindly do not log a ticket on this issue, we will update you when the issue is resolved.


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Feb
14
Knowledge Base
Posted by Fabrice Semti on 14 February 2017 01:37 PM

Dear Customers,

Please take a moment to check out our Knowledge Base, before logging a ticket.

Thank you,
Rapidhost Support


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Help Desk Software by Kayako Fusion
ERROR: This domain name does not match domain registered in the license key file (sharedknowledge.net), allowed domains: support.sharedknowledge.net,support.rapidhost.co.uk, please change the product path to match the domain under Admin CP > Settings > General Settings
This product will not work properly unless untill that value is changed.

For more information please contact Kayako support at https://my.kayako.com